A.R. Karthick talks about the art of losing customers An excerpt:
Customers come and customers go’ may be a phrase that you may have heard over time and are familiar with. This indeed is the natural life cycle of every business.
Perhaps such customers moved to a new location and a different business now happens to be closer to where they presently reside. The fact is there are one million and one reasons why customers leave any particular business.
Good read for some reflection.